Eurostatus’ team strives to excellence in delivering high standard of service. Your views are important to us and if we do not deliver to the high standard of service you should expect from Eurostatus, or if we make a mistake, we want to know. We will investigate your complaint and try to resolve the problem as quickly as possible.

Your complaint will be thoroughly investigated by the Compliance Management Department, which has the required organizational independence and functions oriented to good faith and fair treatment of our customers.

Please contact us at your earliest convenience with the required information (see Compliance Form):

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Within two (2) working days of your complaint’s receipt, you will receive a confirmation notice and will disclose the contact information of the person who will handle it.

We will give you a written answer within thirty (30) days of the submission date, resolving your complaint straight away.  However, if it requires a more in-depth investigation, then we will aim to give you our final response within an estimated time.  If for whatever reason this is not possible, we will contact you to explain the reasons why and let you know how long our investigations are likely to take.

Eurostatus will ensure that you will receive a fair and detailed response.  If the handling of your complaint or the outcome of it, does not satisfy you, you have the right to seek for court settlement addressing the case to the following Authorities, taking into consideration the legal deadlines:

Hellenic Ministry of Development-General Office of Consumer
Kanigos Square, PC: 101 81, Athens
Tel.: 1520, Fax: +30 2103843549

European Consumer Centre (Greece)
144 Alexandras Ave., PC: 114 71, Athens
Τel.: +30 2106460862, +30 2106460814, +30 2106460612, +30 2106460734
Fax: +30 2106460784

Bank Of Greece
21 E. Venizelos Ave., PC: 102 50, Athens
Supervision of Private Insurance
Tel.: +30 210 3205222, Fax: +30 210 3205437

Compliance Form